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Training Services Lead

Job Title: Training Services Lead
Contract Type: Contract
Location: London, England
Industry:
Salary: £80 - £100 per day
Start Date: asap
Duration: 3-6 months
REF: DF446_1570725254
Contact Name: Dave Fleckner
Contact Email: dfleckner@woodrowmercer.com
Job Published: 12 days ago

Job Description

One of the world's most prestigious universities is urgently looking for a Training Services Lead for a 3-month contract with an option of permanent employment after the initial post.

You will play an important part in a newly formed, high performing organisational development team, working to ensure the University is successful in attracting, appointing, developing and retaining a diverse, world-leading current, and future, managers and leaders. You will be responsible for leading a team of Learning Coordinators ensuring they produce a high-quality learning portfolio consisting of over 1200 learning events.

Main duties of Training Service Lead:

  • Managing customer service (facilitators, participants) through email and phone
  • Lead a team of Learning Coordinators with the operational organisation of training, for example, booking catering, managing waitlists and completing post-course administration such as collating and sharing evaluation forms
  • Produce and deliver manuals which outline processes that are carried out in the L&D team

What skills and experience will the Training Service Lead have:

  • Experience in managing a team
  • Experience in implementing system processes to improve service
  • A proven record of providing high-quality administrative support
  • Experience of using information recording systems

If this exciting opportunity sounds interesting, and you match my client's requirements, then please email your CV