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Problem Manager

Problem Manager

Job Title: Problem Manager
Contract Type: Contract
Location: West Midlands, England
Industry:
Salary: Up to £275 per day
Start Date: Asap
Reference: PM/IC1_1581529510
Contact Name: Adam Pettitt
Contact Email: apettitt@woodrowmercer.com
Job Published: February 12, 2020 17:45

Job Description

Problem Manager - West Midlands - £275 per day (Inside IR35)

My Client are a NHS trust looking for a Problem manager to join their team on a Contract basis with the view to go permanent at the end of the 3 months.

Role

Responsible for the major incident and problem management discipline, ensuring an effective and coordinated set of processes are developed and maintained across all services and suppliers
Co-ordinates rapid response to major incidents and problems, ensuring that appropriate action is taken to investigate and resolve them, with minimal downtime to systems and services
Ensures the specific technical skills required are provided to deliver an effective incident and problem management function providing gap analysis and roadmap for improvement of service
Produce regular incident and problem reports/statistics to propose resolutions to reduce the number of incidents, by proactively identifying and preventing possible issues

Skills

ITIL trained/certified

Experience as a problem manager

Ideally a good technical background in applications/infrastructure

Excellent organisation and communication skills

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