Performance Improvement Manager

Performance Improvement Manager

Job Title: Performance Improvement Manager
Contract Type: Permanent
Location: Goole, East Riding of Yorkshire
Salary: £55000 - £60000 per annum + 10% bonus
Start Date: ASAP
Reference: 15569/001_1551786789
Contact Name: Natalie Moyles
Contact Email:
Job Published: March 05, 2019 11:53

Job Description

A successful international services business based in Goole is looking to appoint a European Performance Improvement Manager, this is a newly created role to create your own stamp on things and take full ownership. This role will report to the Director, Credit Management & Collections, Manager. This position is a key member of the OTC leadership team who is responsible for driving continuous process and performance improvements for the European Order to Cash function.

Key Responsibilities:

  • Remotely work with and support local resources who are responsible Credit, Collection, Dispute Management and Billing, to maximise processes and tools for performance efficiencies
  • Implement and drive initiatives that will deliver the function goals & vision, including improved use of technology to facilitate better efficiencies and performance
  • Foster effective teamwork between the local teams, the business and shared services
  • Identify, assess and inform management of internal and external issues that impact the performance, recommending solutions based upon OTC best practices
  • Advocate of change, leading teams in an ever changing and demanding environment
  • Govern via weekly & monthly Planning sessions
  • Challenge Operations & Business Improvement to deliver efficiency
  • Identify the largest opportunities to deliver Working Capital efficiencies
  • Responsible for ensuring OTC Tower and local teams actively manage their performance in line with company audit and compliance policy
  • Benchmark and monitor performance against industry practices and historic performance
  • Custodian of local activities to ensure standard processes and best practice is fully adopted, resolving blockers where necessary.
  • Provide local team, business and cross functional departments with direct point of escalation for issue management and maintain Issue Log
  • Responsible for the day to day coordination and management of OTC process design authority
  • Responsible for prioritisation and resolution of issues
  • Track progress against deliverables to meet KPIs
  • Work with Operation to deliver metrics
  • Enable workflow of back office tasks
  • Escalate performance risks
  • Responsible for the Order to Cash Process reengineering and continuous improvement, ensuring the maximum efficiencies are deployed
  • Champion of new processes and efficiencies, working closely with the finance transformation teams as well as OTC team

Essential criteria:

  • 5+ years' Order to Cash or other relevant operational experience, ideally with a large international B2B corporation or equivalent
  • Previous experience in a leadership position
  • Experience with Oracle or SAP ERP
  • Experience with Accounts Receivable and Advanced Collections ERP modules
  • Experience working with Financial Transformation Projects
  • Strong written and oral communication in English (other languages; German, French, Mandarin, Portuguese, a plus).
  • Qualified with Credit Professional body (equivalent of CICM)
  • Advanced Excel skills


  • £55,000 - £60,000 + 10% bonus