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Learning Support Technician

Learning Support Technician

Job Title: Learning Support Technician
Contract Type: Permanent
Location: South West London, London
Industry:
Salary: £21000 - £27000 per annum
Reference: levans34_1582803584
Contact Name: Libby Evans
Contact Email: levans@woodrowmercer.com
Job Published: February 27, 2020 11:39

Job Description

Learning Support Technician

South- West London

£21-27k

I'm currently recruiting for a Learning Support Technician to work for a video production/ digital learning agency. They are famous for delivering corporate training in an entertaining and memorable way.

What is required of you?

  • Experience working in a busy Helpdesk environment
  • Experience of logging & updating calls in a service desk management system, making sure actions, communications, and resolutions are recorded accurately
  • Good telephone manner
  • Friendly and helpful with customers
  • Experience in Adobe Creative Suite

What will your day to day look like?

  • Logging and resolving incidents and tasks in Zendesk
  • Liaising with clients via phone and email
  • Run webinars on using platform admin functions
  • Video watermarking
  • Streaming site creation and maintenance

If you feel that you match the following requirements and this is something of interest, please apply below or alternatively call Libby Evans on 01212654445