Learning Support Technician

South- West London

£21-27k

I'm currently recruiting for a Learning Support Technician to work for a video production/ digital learning agency. They are famous for delivering corporate training in an entertaining and memorable way.

What is required of you?

• Experience working in a busy Helpdesk environment
• Experience of logging & updating calls in a service desk management system, making sure actions, communications, and resolutions are recorded accurately
• Good telephone manner
• Friendly and helpful with customers
• Experience in Adobe Creative Suite

What will your day to day look like?

• Logging and resolving incidents and tasks in Zendesk
• Liaising with clients via phone and email
• Run webinars on using platform admin functions
• Video watermarking
• Streaming site creation and maintenance

If you feel that you match the following requirements and this is something of interest, please apply below or alternatively call Libby Evans on 01212654445