Are you looking for a new challenge that offers excellent career progression, responsibility and renumeration?
If so, are these types of responsibilities something you feel passionate about?
- Be the key point of contact for the clients and to "own" the relationship, maximising the customer value from the use of products / services ensuring SLAs are met, high levels of customer satisfaction are achieved, and revenues generated
- Take a lead role working with the Head of software support to plan Client support activities and manage 2-3 junior support members within the Client services team.
- Working cross functionally within the organisation to assist in delivery of internal & client projects
- Provide high-level product consultancy to our clients and internal stakeholders, such as product configuration and training
- Become the customer advocate within. Coordinate product / service requests to ensure customers' needs are heard and met internally
- Microsoft Windows platforms ensuring support documentation is up to date
- Undertake technical pre-sales work, assisting Sales Managers in translating complex requirements into workable solutions
Yes? Amazing! Now for the tech:
- Practical experience of supporting / troubleshooting complex web application / web server-based software products
- Understanding of Microsoft SQL Server platform which includes Query writing / admin tools / performance analysis within the management studio
- Experience of IIS including good understanding of windows servers
- Understanding of networking / infrastructure
- Microsoft Azure exposure or an equivalent hosting platform
- Experience with Windows 7 / Windows server 2012 and above
- Experience with MS Office applications, in particular Excel
- Ability to manage time, prioritise and deliver multiple tasks
- Demonstrate a passion for technology and the ability to pick up knowledge quickly with a natural curiosity and desire to solve problems
If you have gotten this far then chances are you will be interested so hit that apply button or reach out to me @ 01217268248 for a confidential chat.