Job title: IT Operation Supervisor
Salary: £45 - 55k
I am currently working alongside a global Manufacturing company and we are recruiting for a IT Operations Supervisor to work within the Headquarters. We are looking for somebody with management experience to lead the support team and monitor process changes.
- Ensuring Staff are compliant with SOX process'
- Provide daily support with resolution of escalated tickets
- Ensuring the support team are providing incident support effectively
- Coordinate with Application Development Team to successfully deploy software releases
You will need
- At least 5 years' experience in a user/production support and customer facing environment with high standards and a proven track record for delivering customer satisfaction and seamless support
- Complex multi-country IT environment
- System implementation experience
- Analysis, problem solving/resolution and change management
If you would like to know more about this position please apply for the position and contact myself on 0121 265 4445.