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IT Administrator

IT Administrator

Job Title: IT Administrator
Contract Type: Permanent
Location: Worcester, Worcestershire
Industry:
Salary: £19000 - £22000 per annum
Start Date: asap
Reference: itadmin_1568729690
Contact Name: Liberty Mills
Contact Email: Lmills@woodrowmercer.com
Job Published: September 17, 2019 15:14

Job Description

IT Administrator

This position is working for an organsiation who offer specialist management systems in to the healthcare sector. The role sits within the tech team and you will be given the training to become a specialist on these systems. This will mean developing the systems on further, adding functionality and development, UAT testing and training users on the changes. You will also act in a 1st/2nd line support manner answering inbound calls around questions or issues with the systems.

Job Summary:

  • Test software as a part of systems in line with User Acceptance Testing
  • Working closely with the tech team to ensure the consistency of UAT testing
  • Identify where changes and improvements are needed with the organisations systems/processes
  • Help to create, test and implement these new changes
  • Communicate with stakeholders, making sure everyone is aware and set on expectations for new developments
  • Coach users on the company's systems
  • Answer and handle inbound calls regarding queries on the systems
  • Offer support via telephone and e-mail
  • Document all new software releases and training guidance
  • Update all colleagues on new functionality as and when it is added and explain how it may affect/benefit their way of working