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Implementation Engineer

Job Title: Implementation Engineer
Contract Type: Permanent
Location: Leicestershire, England
Industry:
Salary: Attractive Salary & Benefits
Start Date: asap
REF: 27382_1573119979
Contact Name: Michelle O'Rourke
Contact Email: morourke@woodrowmercer.com
Job Published: 10 days ago

Job Description

Company is a software house that has developed a SaaS software platform which has and will revolutionise clients finance revenues.

Would you be looking for the next career step, this born from an award-winning software house is seeking a business-focused Implementation Engineer obsessed with defining and refining the Implementation approach.

As an experienced Implementation Engineer, you have worked with SaaS or web-based applications in the past. The right person for this role is proactive, motivated, organised, responsible and able to work well in a fast-paced, team-oriented and entrepreneurial environment.

The role requires excellent communications skills. You will be based in our Leicestershire office, but may be required to travel to client sites.

Tasks to do

  • Attend project kick-off meetings with Customer Success and Sales Team
  • Design and develop the implementation blueprint and implement the configuration
  • Build business-critical integrations using our implementation tools.
  • Educate customers to help them become experts at using the product.
  • Collaborate with our Customer Success, Product, and Engineering teams to build processes to ensure successful customer implementations.
  • Work directly with customers to identify and resolve a range of support issues, from simple to complex.

The ideal person, hopefully out there?

  • BS degree in Computer Science or related technical field, or equivalent practical experience.
  • Experience writing technical project requirements and maintain effective professional relationships with all clients and organise all project materials.
  • Experience working with clients to monitor all software implementation lifecycle and assist make appropriate configuration to the software.
  • Experience working with REST APIs and software integrations.
  • Knowledge of a number of different SaaS tools.
  • Excellent communication skills. * Demonstrable problem-solving skills.
  • The desire to learn, improve and work together.
  • Passionate about troubleshooting, debugging, and automation.

Please get in touch for more details, this opportunity could make 2020 an amazing year for you