Company is a software house that has developed a SaaS software platform which has and will revolutionise clients finance revenues.
Would you be looking for the next career step, this born from an award-winning software house is seeking a business-focused Implementation Engineer obsessed with defining and refining the Implementation approach.
As an experienced Implementation Engineer, you have worked with SaaS or web-based applications in the past. The right person for this role is proactive, motivated, organised, responsible and able to work well in a fast-paced, team-oriented and entrepreneurial environment.
The role requires excellent communications skills. You will be based in our Leicestershire office, but may be required to travel to client sites.
Tasks to do
- Attend project kick-off meetings with Customer Success and Sales Team
- Design and develop the implementation blueprint and implement the configuration
- Build business-critical integrations using our implementation tools.
- Educate customers to help them become experts at using the product.
- Collaborate with our Customer Success, Product, and Engineering teams to build processes to ensure successful customer implementations.
- Work directly with customers to identify and resolve a range of support issues, from simple to complex.
The ideal person, hopefully out there?
- BS degree in Computer Science or related technical field, or equivalent practical experience.
- Experience writing technical project requirements and maintain effective professional relationships with all clients and organise all project materials.
- Experience working with clients to monitor all software implementation lifecycle and assist make appropriate configuration to the software.
- Experience working with REST APIs and software integrations.
- Knowledge of a number of different SaaS tools.
- Excellent communication skills. * Demonstrable problem-solving skills.
- The desire to learn, improve and work together.
- Passionate about troubleshooting, debugging, and automation.
Please get in touch for more details, this opportunity could make 2020 an amazing year for you