Customer Success Engineer

Company:

Pre-IPO Cyber Security vendor who offer SaaS-based breach and attack simulation platform.

Responsibilities

• Ensure customer satisfaction by educating them about functional capabilities, new product features, and upgrades
• Provide technical support and ad-hoc training to customers who use the company's product, replying to inbound inquiries
• Aid with the development and improvement of the product by gathering feedback to identify recurring issues and feature requests and report to the product manager
• Resolve problems and escalations

Looking for:

• 5+ years' of sales experience in Customer Service and Tech support
• 3+ years' hands-on experience with IT Security products - Firewall, Log Management, Endpoint Security or Penetration testing tools
• Knowledge of regulatory and compliance requirements
• Candidate must be located or commutable to Downtown New York

Salary:

Offering $150K base (dependent on the individual's experience) and benefits

Please note, your application won't be considered if you do not have hands-on experience with IT security products