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Customer Success Engineer

Job Title: Customer Success Engineer
Contract Type: Permanent
Location: New York, USA
Industry:
Salary: bonuses and 401K
Start Date: ASAP
REF: 17879_1580216071
Contact Name: Eve Featherstone
Contact Email: efeatherstone@woodrowmercer.com
Job Published: 28 days ago

Job Description

Company:

Pre-IPO Cyber Security vendor who offer SaaS-based breach and attack simulation platform.

Responsibilities

  • Ensure customer satisfaction by educating them about functional capabilities, new product features, and upgrades
  • Provide technical support and ad-hoc training to customers who use the company's product, replying to inbound inquiries
  • Aid with the development and improvement of the product by gathering feedback to identify recurring issues and feature requests and report to the product manager
  • Resolve problems and escalations

Looking for:

  • 5+ years' of sales experience in Customer Service and Tech support
  • 3+ years' hands-on experience with IT Security products - Firewall, Log Management, Endpoint Security or Penetration testing tools
  • Knowledge of regulatory and compliance requirements
  • Candidate must be located or commutable to Downtown New York

Salary:

Offering $150K base (dependent on the individual's experience) and benefits

Please note, your application won't be considered if you do not have hands-on experience with IT security products