Job Description
Company:
Pre-IPO Cyber Security vendor who offer SaaS-based breach and attack simulation platform.
Responsibilities
- Ensure customer satisfaction by educating them about functional capabilities, new product features, and upgrades
- Provide technical support and ad-hoc training to customers who use the company's product, replying to inbound inquiries
- Aid with the development and improvement of the product by gathering feedback to identify recurring issues and feature requests and report to the product manager
- Resolve problems and escalations
Looking for:
- 5+ years' of sales experience in Customer Service and Tech support
- 3+ years' hands-on experience with IT Security products - Firewall, Log Management, Endpoint Security or Penetration testing tools
- Knowledge of regulatory and compliance requirements
- Candidate must be located or commutable to Downtown New York
Salary:
Offering $150K base (dependent on the individual's experience) and benefits
Please note, your application won't be considered if you do not have hands-on experience with IT security products
