Are you passionate about delivering outstanding customer service?

If so, then this could be the role for you!

My client based in South Leeds are now looking for a Customer Service Assistant to join their fast-paced team.

While meeting and managing customer expectations, you will be the first point of contact for customers at all levels.

Here's what a typical day will look like:

• The accurate data entry of all customer orders, received via telephone and email
• First point of contact for all incoming sales orders, ensuring that call abandonment rates are kept to a minimum and in line with key performance indicators
• Using SAGE and other internal systems to check stock availability
• Responding to sales related queries to provide a resolution, best suited to the customer and the business
• Confirming prices, resolving any discrepancies and managing customer expectations
• Ensuring order errors are kept to a minimum and maximizing customer order values
• Working with internal departments to update the customer on out of stock items, delivery dates and prices
• Promoting new lines and special offers
• Liaising with internal departments and contacts within the sales team to ensure a smooth delivery of service
• Ensure customer expectations and requirements are identified, and fully managed, throughout the sales process and beyond
• To continually update and maintain knowledge of the brands products to ensure customers receive the very best service
• Pro-actively conduct telephone sales activity to generate new prospects and manage customers in the sales cycle
• Build professional and excellent relationships with new and existing customers
• Provide customer support, investigating and resolving issues first time wherever possible
• Escalating customer enquiries and complaints as and when appropriate
• Raising return and refund requests in an efficient and timely manner
• Utilising recording systems in place
• Ad hoc tasks as requested by management

Is this you?

• Professional telephone manner
• Retail, sales or customer service experience
• Ability to work under pressure to deadlines and KPIs
• Excellent computer and administration skills
• Excellent communication skills, both written and verbal
• Excellent attention to detail with the ability to investigate and problem solve
• Ability to work under pressure and prioritise workloads

Please contact me on or give me a call on 0113 457 9994 if you're interested in hearing more.

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