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Customer Service Adviser

Customer Service Adviser

Job Title: Customer Service Adviser
Contract Type: Permanent
Location: Morley, West Yorkshire
Industry:
Salary: £18000 - £20000 per annum
Reference: NH - 12377_1580898585
Contact Name: Niamh Hellewell
Contact Email: NHellewell@woodrowmercer.com
Job Published: February 05, 2020 10:29

Job Description

Are you passionate about delivering outstanding customer service?

If so, then this could be the role for you!

My client based in South Leeds are now looking for a Customer Service Adviser to join their fast-paced team.

While meeting and managing customer expectations, you will be the first point of contact for customers at all levels.

Here's what a typical day will look like:

  • The accurate data entry of all customer orders, received via telephone and email
  • First point of contact for all incoming sales orders, ensuring that call abandonment rates are kept to a minimum and in line with key performance indicators
  • Using SAGE and other internal systems to check stock availability
  • Responding to sales related queries to provide a resolution, best suited to the customer and the business
  • Confirming prices, resolving any discrepancies and managing customer expectations
  • Ensuring order errors are kept to a minimum and maximizing customer order values
  • Working with internal departments to update the customer on out of stock items, delivery dates and prices
  • Promoting new lines and special offers
  • Liaising with internal departments and contacts within the sales team to ensure a smooth delivery of service
  • Ensure customer expectations and requirements are identified, and fully managed, throughout the sales process and beyond
  • To continually update and maintain knowledge of the brands products to ensure customers receive the very best service
  • Pro-actively conduct telephone sales activity to generate new prospects and manage customers in the sales cycle
  • Build professional and excellent relationships with new and existing customers
  • Provide customer support, investigating and resolving issues first time wherever possible
  • Escalating customer enquiries and complaints as and when appropriate
  • Raising return and refund requests in an efficient and timely manner
  • Utilising recording systems in place
  • Ad hoc tasks as requested by management

Is this you?

  • Professional telephone manner
  • Retail, sales or customer service experience
  • Ability to work under pressure to deadlines and KPIs
  • Excellent computer and administration skills
  • Excellent communication skills, both written and verbal
  • Excellent attention to detail with the ability to investigate and problem solve
  • Ability to work under pressure and prioritise workloads

Please contact me on or give me a call on 0113 457 9994 if you're interested in hearing more.

INDFIN

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