1st Line Service Desk Call Logger

Woodrow Mercer are looking to recruit a 1st Line Service Desk Call Logger in Reading.

You will be the first point of contact to customers, engineers and internal staff calling into a busy service desk. This is a permanent position and would suit someone looking to develop a career within an IT environment

Key responsibilities include:

• Service call logging
• Providing basic telephone support to internal and external bodies
• Helping to ensure SLA targets are being met
• Assisting the Technical Support team with any requests
• Ensure escalation are raised to the correct departments/managers

The successful candidate will have/be:

• Experience of dealing with customer calls - either in a call centre/helpdesk/IT environment
• IT literate, excellent communication / organisation skills.
• A flexible team player that is willing to help others

INTERESTED? THEN APPLY NOW FOR IMMEDIATE CONSIDERATION