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1st Line Service Desk Call Logger

1st Line Service Desk Call Logger

Job Title: 1st Line Service Desk Call Logger
Contract Type: Permanent
Location: Weybridge, Surrey
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: 2679/MF_1581544779
Contact Name: Melanie Fedeli
Contact Email: mfedeli@woodrowmercer.com
Job Published: February 12, 2020 21:59

Job Description

Woodrow Mercer are looking to recruit a 1st Line Service Desk Call Logger in Reading.

You will be the first point of contact to customers, engineers and internal staff calling into a busy service desk. This is a permanent position and would suit someone looking to develop a career within an IT environment

Key responsibilities include:

  • Service call logging
  • Providing basic telephone support to internal and external bodies
  • Helping to ensure SLA targets are being met
  • Assisting the Technical Support team with any requests
  • Ensure escalation are raised to the correct departments/managers

The successful candidate will have/be:

  • Experience of dealing with customer calls - either in a call centre/helpdesk/IT environment
  • IT literate, excellent communication / organisation skills.
  • A flexible team player that is willing to help others

INTERESTED? THEN APPLY NOW FOR IMMEDIATE CONSIDERATION

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