1st Line Service Desk Call Logger

1st Line Service Desk Call Logger

Job Title: 1st Line Service Desk Call Logger
Contract Type: Temporary
Location: Weybridge, Surrey
Salary: Negotiable
Start Date: ASAP
Reference: 2679/MF_1579606969
Contact Name: Melanie Fedeli
Contact Email:
Job Published: January 21, 2020 11:42

Job Description

Woodrow Mercer are looking to recruit a 1st Line Service Desk Call Logger to work for a reputable and long standing organisation in the Weybridge area.

This a temporary 3 month contract with scope to potentially extend beyond this initial period.

The purpose of this role is to assist the technical support team with their daily tasks and to perform assistance in the form of telephone support.

Key responsibilities include:

  • Service call logging
  • Providing basic telephone support to internal and external bodies
  • Helping to ensure SLA targets are being met
  • Assisting the Technical Support team with any requests
  • Ensure escalation are raised to the correct departments/managers

The successful candidate will have/be:

  • Customer facing experience.
  • IT literate, excellent communication / organisation skills.
  • A flexible team player that is willing to help others.
  • Helpdesk experience.


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