Connecting...

W1siziisimnvbxbpbgvkx3rozw1lx2fzc2v0cy93b29kcm93lw1lcmnlci9qcgcvymfubmvylwrlzmf1bhquanbnil1d

1st Line Service Desk Analyst

Job Title: 1st Line Service Desk Analyst
Contract Type: Temporary
Location: Reading
Industry:
Salary: £22k - 23k per year + (pro-rata'd)
REF: 189/MF
Contact Name: Mel Fedeli
Contact Email: MFedeli@woodrowmercer.com
Job Published: 10 days ago

Job Description

1st Line Service Desk Analyst (Maternity Cover)

£23,000 pa (pro-rata)

Reading

Woodrow Mercer are looking to recruit an experienced 1st Line Analyst to join a reputable managed IT service provider based in Reading.

This is initially a 6-9 month contract position covering maternity leave, with the possibility of becoming a permanent role for the right candidate.

You will be responsible for receiving and logging all 1st line technical queries. Diagnosing incident tickets on the incident management system and escalating to the appropriate resolver group.

Experience/Requirements:

-        You will have experience of working within a 1st line support function.

-        Excellent communication skills (written and verbal).

-        First class customer service skills, with the ability to work to SLA’s.

-        Excellent IT skills.

Please apply now for immediate consideration.

Get similar jobs like these by email

By submitting your details you agree to our T&C's

Share this Job