1st Line Service Desk Analyst

1st Line Service Desk Analyst (Maternity Cover)

£23,000 pa (pro-rata)

Reading

Woodrow Mercer are looking to recruit an experienced 1st Line Analyst to join a reputable managed IT service provider based in Reading.

This is initially a 6-9 month contract position covering maternity leave, with the possibility of becoming a permanent role for the right candidate.

You will be responsible for receiving and logging all 1st line technical queries. Diagnosing incident tickets on the incident management system and escalating to the appropriate resolver group.

Experience/Requirements:

-        You will have experience of working within a 1st line support function.

-        Excellent communication skills (written and verbal).

-        First class customer service skills, with the ability to work to SLA’s.

-        Excellent IT skills.

Please apply now for immediate consideration.