1st Line Incident Operator

1st Line Incident Operator

Job Title: 1st Line Incident Operator
Contract Type: Permanent
Location: Reading, Berkshire
Salary: £13 - £14 per hour
Start Date: ASAP
Reference: 2346/MF_1576790772
Contact Name: Melanie Fedeli
Contact Email:
Job Published: December 19, 2019 21:26

Job Description

Call Handler

£13-14 per hour

Immediate starts available


Woodrow Mercer are looking to recruit a 1st Line Incident Operator to join a global organisation based in Reading.

The successful applicants will be the first point of contact for calls into a busy service desk, being responsible for taking customer calls from clients, logging the call on an internal system and passing them on to the technicial division.

This is a temporary position, initially for 3 months, however there may be scope to extend further and even possibly become permanent in the future.

Candidate must be available to start in the 1st week of January 2020.

Skills required:

  • Excellent customer service skills
  • Good level of spoken and written English.
  • The ability to communicate with people at different levels - CEO to juniors
  • Excellent IT skills - Candidates who aren't IT literate will not be considered for this vacancy.
  • A desire to work in an IT/technical environment is advantageous.
  • Candidates must be available to start work immediately.

To apply, please apply now for immediate consideration.

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