1st Line Helpdesk Technician

1st Line Helpdesk Technician

Job Title: 1st Line Helpdesk Technician
Contract Type: Permanent
Location: Reading, Berkshire
Salary: Negotiable
Start Date: asap
Reference: 2798/MF_1579209089
Contact Name: Melanie Fedeli
Contact Email:
Job Published: January 16, 2020 21:11

Job Description

1st Line Service Desk Analyst


Woodrow Mercer have been engaged to recruit an experienced 1st Line Service Desk Analysts to work for an award winning and reputable organisation in Reading.

This role will be providing 1st line support across all technologies of the managed service portfolio ensuring SLA's are adhered to.

Key Responsibilities

  • Be responsible for the timely resolution or escalation of tickets in keeping with ITIL practices
  • Responding to calls and e-mails on the service desk in a timely and effective manner
  • Administer and maintain end user accounts, permission and access rights
  • Conduct updates of the network asset management register
  • Ensure a proactive approach towards all clients requirements
  • Work effectively with technical service departments when required

Required Experience/Skills

  • Experience with VMware and Microsoft technologies
  • Good general overall understanding of all new technologies
  • ITIL Foundation
  • Experience within a first line support/service capacity
  • Ability to work well under pressure and deadlines
  • Excellent oral and written communication skills
  • Experience of working in a print/document solutions organisation (advantageous)
  • Print solutions experience (advantageous)

What's on offer

  • Basic salary between £22,000 - £23,000 pa. (dependent on experience)
  • Pension - 5%
  • Dental plan
  • Medical plan
  • Life assurance

Interested? Then please apply now for immediate consideration

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